Last Updated: May 2026

Test & Tag Crew (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://testandtagcrew.com.au/ (“Website”), request a quote, or engage our workplace compliance and safety testing services.

1. Information We Collect

We collect personal information that is reasonably necessary to provide our services and manage our business relationships. This may include:

• Contact Details: Your name, company name, billing address, site addresses, phone number, and email address.
• Service Records: Asset logs, appliance descriptions, test results, location data, historical safety records, and compliance requirements under AS/NZS 3760 and AS/NZS 1851.
• Payment Information: Financial details necessary to process invoices and payments (processed securely via third-party providers).
• Website Usage Data: IP addresses, browser types, tracking cookies, and usage patterns gathered via analytics tools when you navigate our Website.

2. How We Collect Personal Information

We collect personal information directly from you when you:

• Complete our online quote or booking forms.
• Contact us via phone, email, or social media.
• Engage our technicians to perform on-site electrical, fire, or safety testing services.
• Sign up for automated testing reminders or digital compliance certificates.

3. Use of Your Personal Information

We use your information strictly for business purposes, including to:

• Provide quotes, process bookings, and deploy technicians to your workplace.
• Perform safety inspections (including electrical, RCD, fire equipment, and microwave testing) and issue legal compliance certificates and asset registers.
• Send automated test-and-tag re-testing reminders to help your business maintain WorkSafe/WorkCover compliance.
• Process payments and manage your account.
• Improve our website user experience and digital customer service tools.

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may disclose your information to trusted third parties only to facilitate our services, such as:

• Subcontracted licensed technicians or service coordinators bound by confidentiality agreements.
• IT service providers, cloud storage networks, and invoicing platforms that store or process our database.
• Regulatory bodies, WorkSafe Victoria, or insurers, strictly when required or authorised by law.

5. Security of Your Information

We take workplace and digital security seriously. We employ industry-standard electronic, physical, and managerial security practices to secure your data against unauthorised access, alteration, misuse, or loss. Digital asset records and compliance certificates are stored on secure cloud databases.

6. Accessing and Correcting Your Information

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, or to request that we correct any inaccuracies. To update your client details or safety tracking records, please contact us at info@testtagcrew.com.au.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changing legal requirements or updates to our test and tag business procedures. Any changes will be published immediately on this page.

8. Contact Us & Complaints

If you have any questions or wish to lodge a complaint regarding how your personal data has been handled, please contact our privacy officer:

• Email: info@testtagcrew.com.au
• Phone: 0434 746 380
• Address: 📍 Melbourne, VIC, Australia